Privacy Policy
PRIVACY POLICY
Clipper respects your privacy and is committed to protecting your personal data. This privacy notice explains how your personal data is collected, used and protected when you visit or make a purchase from this website, and tells you about your privacy rights and how the law protects you.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions.
1. WHO WE ARE
This website and online shop are owned, funded, operated and managed by CLF Distribution Ltd (“CLF”, “we”, “us”, “our”).
CLF Distribution Ltd
210 Mauretania Road
Nursling Industrial Estate
Southampton
Hampshire
SO16 0YS
Email: customerservices@clfdistribution.com
This website has been developed and is operated by CLF under a commercial partnership arrangement with Clipper. The Clipper brand and intellectual property remain the property of Clipper.
All online retail activity conducted through this website — including website management, payment processing, order fulfilment, customer service and data processing — is carried out by CLF Distribution Ltd.
When you place an order through this website, you are purchasing from CLF Distribution Ltd.
For the purposes of UK data protection law (UK GDPR and Data Protection Act 2018), CLF Distribution Ltd is the Data Controller for personal data collected via this website.
2. CONTACT DETAILS
If you have any questions about this privacy notice or wish to exercise your legal rights, please contact:
Email: customerservices@clfdistribution.com
Address: CLF Distribution Ltd, 210 Mauretania Road, Nursling Industrial Estate, Southampton, Hampshire, SO16 0YS
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO.
3. THE DATA WE COLLECT ABOUT YOU
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer the following types of personal data:
Identity Data
Name, username or similar identifier.
Contact Data
Billing address, delivery address, email address and telephone numbers.
Transaction Data
Details about payments and products you purchase.
Technical Data
IP address, browser type, device information, time zone, operating system and other technology used to access the website.
Usage Data
Information about how you use our website, products and services.
Marketing & Communications Data
Your preferences in receiving marketing and communication preferences.
We may also collect Aggregated Data for statistical purposes. This data does not directly identify you.
4. HOW YOUR DATA IS COLLECTED
We collect personal data when you:
• Purchase products
• Create an account
• Subscribe to marketing
• Contact customer services
• Enter competitions or surveys
• Interact with our website
We also collect data automatically using cookies and similar technologies.
We may receive data from:
• Analytics providers (e.g. Google)
• Advertising platforms (e.g. Meta, Google, Microsoft)
• Search providers (e.g. Google, Bing)
5. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data where the law allows us to, including:
• To perform a contract with you
• For legitimate business interests
• To comply with legal obligations
• With your consent (for marketing)
We use your data to:
• Process and deliver orders
• Manage payments and refunds
• Provide customer service
• Improve our website and services
• Prevent fraud and maintain security
• Send marketing communications (if opted in)
You can unsubscribe from marketing at any time.
6. WEBSITE PLATFORM (SHOPIFY)
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
Your data is stored securely on Shopify’s servers behind a firewall.
Payments are processed securely by authorised third-party payment providers (such as card processors and PayPal). CLF does not store full payment card details.
7. COOKIES
We use cookies to:
• Enable website functionality
• Analyse website traffic
• Improve user experience
• Support marketing and advertising
You can control cookies through your browser settings.
8. SHARING YOUR DATA
We may share your data with trusted third parties including:
• Payment providers
• Delivery couriers
• IT and website providers
• Marketing and analytics partners
• Professional advisers and regulators
All third parties are required to protect your data.
We do not sell your personal data.
9. INTERNATIONAL TRANSFERS
Some service providers may process data outside the UK/EEA. Where this happens, appropriate safeguards are in place.
10. DATA SECURITY
We implement appropriate technical and organisational security measures to protect your data.
11. DATA RETENTION
We retain personal data only as long as necessary for:
• Legal obligations
• Accounting and reporting
• Customer service and business needs
12. YOUR LEGAL RIGHTS
You have the right to:
• Access your data
• Correct your data
• Request deletion
• Object to processing
• Restrict processing
• Request data transfer
• Withdraw consent
To exercise your rights, contact:
customerservices@clfdistribution.com
We aim to respond within one month.
